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How to setup Nest battery camera without the QR code

james53
Community Member

Hello

I have managed to misplace the QR code for the camera and am trying to setup using the Setup Code on the device. I have followed the advice in this post (e.g. reset the camera) but I keep getting a 'Wrong setup code' error. I have triple checked the code and am certain it is correct, but it just doesn't work. I have tried multiple times with the same result.

Can anybody suggest anything else?

 

Cheers!

4 REPLIES 4

EmptyNester
Gold Product Expert
Gold Product Expert

Hi James, 

This is a user forum and the Google techs don't respond here.  However I know other users  have had this question and I believe they get the google techs to fix this issue.  You can open an official support ticket here:

https://support.google.com/googlenest/gethelp

Once they get you up and running please return here and let us know how they fixed it as this will help other people running into this problem.

james53
Community Member

Thanks for that. I have managed to find the QR code - whew - as nothing was working for me!

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

I appreciate the help @EmptyNester. Glad to hear that you were now able to set it up. Checking in to see if you have further concerns about your Nest Cam (battery)? Moving forward, you can also take a picture of your QR code for safekeeping. Feel free to update this thread, and we're happy to assist you further.


Thanks,
Steve

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve