02-17-2023 11:39 AM
Hello,
I have not been able to access my nest camera account in months as I am having a hard time receiving customer support since nest migrated with google. I am trying to login into my nest account through my app with the CORRECT login info and it strangely wont let me in unless I put in a code that is being sent to the email that is associated with the account. The problem is that this email is old and I no longer have access to it so I can not get the code to put in to then access my nest account. I also do not know how I would even migrate this account to google if If I can not get into the account. So, how do I either change the email associated with the account to get the code or how do I get into my nest account?
03-13-2023 05:30 PM
Hi Rachel2,
I’m sorry to hear that and for the delayed response here. If you no longer have access to your old email address, you can create a new account, use a personal Gmail and migrate it to Google account. To learn more, have a look at this guide: Migrate your Nest Account to a Google Account.
Let me know if you have further questions.
Thanks,
JT
03-17-2023 10:09 AM
Hey there,
I wanted to check in and see if you managed to see JT's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.
Best regards,
Jake
03-20-2023 10:44 AM
Hey there,
I wanted to check in, and let you know that I will be locking the thread in 24 hours.
Best regards,
Jake