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I cant contect to nest with my new camera

wayneh
Community Member

new camera i can't connect just sends me in a circle of password resets

4 REPLIES 4

EmptyNester
Gold Product Expert
Gold Product Expert

Are you trying to add your new camera to the older NEST APP?  If you are it won't work.  The new cameras ONLY work with the GOOGLE  HOME app.

janthadeus
Community Specialist
Community Specialist

Hi wayneh,

 

Checking in — I just wanted to make sure if you’ve seen EmptyNester’s response. Let me know if there’s anything else.
 

I appreciate your help, @EmptyNester.

 

Thanks,

JT

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,
Archie

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Thanks for chiming in, Archie.

 

Best,

JT