I dont have access to my verification code

[Roxi1]

Hi,

I changed my phone because I moved to another country.

I am trying to get in the nest app and it is asking me to enter the verification code but I dont have access to my old phone anymore.

I tried to create another account and do the factory reset but I cannot reset the camera because the has video associated to the other account and it will take up to 60 days to expire.

What do I do?

[MplsCustomer]

@Roxi1 

You may have to wait the 60 days until you can do a factory reset.

As with other uses of 2-step verification, Google Nest says:

"If you plan to get a new phone number and stop using your old one, you should turn off 2-step verification before you deactivate your old line. Then you can turn 2- step notification back on with your new number.

Important: You’ll need to enter a verification code from your old phone number one last time. This is a security precaution to confirm your identity and help protect your account."

https://support.google.com/googlenest/answer/9295081?hl=en#zippy=%2Cchange-your-phone-number

You could try contacting Support to see if there are any alternatives, but I suspect there aren't any:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.