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I have a new iphone and google home is not finding my cameras

LarryCStevens
Community Member

I have a new iphone and google home is not finding my cameras.

3 REPLIES 3

MplsCustomer
Bronze
Bronze

@LarryCStevens 

The most likely reason is that you are inadvertently logging onto the Google Home app (or the Google Nest app) on your new phone with a different Google Account than you were using on your old phone.

The data for your "home" is stored on Google Nest's servers, so if you log onto the Google Home app (or the Google Nest app) on a different phone with the same Google Account you were using previously, you should see the same "home" with the same devices.

LarryCStevens
Community Member

Thank you for your reply. I tried uninstalling and re-installing the Google Home App and it seemed to work fine afterwards.  Perhaps the re-install found the correct Google account? Anyway, it seems to be working now.

EdmondB
Community Specialist
Community Specialist

Hi LarryCStevens, 

Thanks for keeping us in the loop, and I'm happy to hear that this has been sorted out. If you need further help, let me know.

I appreciate the help, @MplsCustomer

Best,
Edmond