I hear sound, but the camera is not posting a notfication.

[dritchie]

I have a nest outdoor camera and I can hear sound through the app, but a talking notification is not being logged.

I have the sensitivity set to the max, but it is still not picking it up.

Any ideas why this stopped.

I upgraded my subscription to nest aware, could this have something to do with it? 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed. 

• Do you still need help with this issue? I know that there's been a delay in response since you posted.
• What other troubleshooting steps have you done thus far? Have you tried to Restart your camera? You can learn how here. 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Eric_B]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!
Eric

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.