I need to speak to somebody can you call me?

[Sweetjane77]

All of a sudden, all my cameras won’t show up on the app in my doorbell nothing shows up it was working perfectly fine and then all of a sudden it went away. I don’t know how to fix it. I have two names now and I don’t want to names. Oh my gosh please help me can you call me

[MplsCustomer]

@Sweetjane77 

If you want to talk to Support, you'll need to start with this link:

https://support.google.com/googlenest/gethelp

If it seems like all of your Google Nest devices have suddenly disappeared from the Google Nest app or the Google Home app, check to make sure you haven't inadvertently logged onto the Google Nest app or Google Home app with a different Google Account. You can also check whether you have inadvertently created a second Google Nest "home/structure".

[EmersonB]

Hello everyone,

@Sweetjane77, thanks for posting here in the Community. To confirm, have you checked if you have another home structure? It could be that you chose a different home where your other Nest Cameras and Nest Doorbell are not added. Keep us posted.

I appreciate the help, MplsCustomer.

Best,

Emerson

[EmersonB]

Hi Sweetjane77,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information I’m asking above. In case you have an update, you know where to find us. 

Regards,
Emerson

[EmersonB]

Hey Sweetjane77,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson