I unplugged my outdoor nest cam iq and now it won’t reconnect. I get code Nc023. Won’t reset either.

[JohnF]

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Original poster: Troy Beadling 

When I plug the camera in I just get the flashing blue ring. When I try to re-add it to my nest app it won’t connect giving error code NC023. I tried resetting it but it never chimes as if it’s reset. I tried rebooting my router as well.

[JohnF]

Hello Troy,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. Sorry to hear that you are having this issue and this error! Please take the time to work through this Troubleshooting Guide that should help figure out what the issue is. Please let me know if you need further assistance.

-from Brad C.(Community Specialist)