Idle

[jprevey]

My Nest camera has stopped working(recording) and I get a msg that the camera is idle. the camera was working fine a couple of days ago. I have looked thru the self help stuff and can't find what I need. 

Help?

Also, is the such a then a service that can come to my location if needed?

[SteveT1]

 Hi there,

Thanks for reaching out. Let's get this sorted out.

A few questions — what type of Nest camera are you using? What is the color of the LED lights on it? Is this happening on multiple cameras?

If you don't see any LED lights, check your cables or switch to a different power outlet. You can also check this article on how to Troubleshoot offline Nest camera or doorbell for detailed steps.

Regards,

Steve

[jprevey]

Camera is the outdoor with battery. White LED is showing. This is only happening with one camera. I tired doing the hard reset by removing the device and when I tried adding it, I only got so hard. Device could be connected to smartphone.

FYI - it would be helpful to a customer in the msg that I got in my gmail account referenced having to return to this site to response. I replied to the email and it got bounced back.

[SteveT1]

Hi there,

Appreciate the info. How did you do the factory reset? Do you still see the Nest Camera as Idle in the Google home app after the reset? Did you contact Nest support and was advised to go to the forum?

If your Nest Camera is still showing in the Google Home app after the factory reset, you have to remove it first before adding it back. You can check this article on how to Restart or factory reset Nest camera or doorbell. 

Regards,

Steve

[jprevey]

Did the factory reset as per the instructions. Pushed the reset button, held it for 5 seconds. Tried to add the device, but phone and device would not connect. The several times I tried, the phone, device and router were within a couple of feet of each other. Searched thru the self help stuff and ended up starting this conversation.

Can't find the deice in the Home app. Unless I am missing something.

[SteveT1]

Hi there,

Jumping in to check if you saw my response. If you have other questions and concerns. Feel free to let me know.

Thanks,
Steve

[SteveT1]

Hi there,

Sorry to hear about that. What happens after following the reset process? Did the Nest Cam (Battery) changed LED colors?

Continue to press and hold the Nest Cam (battery) reset button. At 12 seconds, the status light will be steady, solid yellow while the camera starts the factory reset, and you will hear a confirmation tone. Release the button. Your camera will restore to its factory settings.

Keep us posted. 

Regards,

Steve

[jprevey]

Thought I had responded, but msg must not have got thru.

Did everything you suggested, 12 sec hold on reset button, got a stead white light. But, when I tried to add the device, I got as gar as the smartphone trying to connect with the device. Made several attempts, but could never connect. Tried moving everything closer(phone, camera, router within a foot) and could get no further. Did get an error msg about making sure the camera was on same internet as phone - how do I do that?

[SteveT1]

Hi there,

Thanks for trying the steps. The status light should be steady, solid yellow while the camera starts the factory reset, and you’ll hear a confirmation tone. You will not be able to add the Nest Cam (battery) if the status light isn't pulsing blue.

Keep us posted.

Regards,

Steve

[jprevey]

Hocus-Pocus! Success!

In the previous attempts, I never got the blinking blue light after the reset. Today I did and everything seems to be working. Went thru all the steps and the camera is up and in place.

Many thanks,

Jeff

[Brad]

Hey Folks.

I am relieved to hear that your issue is resolved! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.