If Google doesn't want to replace drop cams why even offer it?

[KarmaCatZenDog]

Nevermind, there's really no point if your agents are going to deny the reality that our dropcam has been active for years, and ignore screenshot and video evidence from clips stored in your own app and claim the dropcam camera was only installed a month ago, which is patently untrue.  

[EdmondB]

Hello KarmaCatZenDog,

I’m sorry for the trouble this has caused you; let me help you out.We'd like to look more into your case if you could share the Case ID that you received from the previous Nest Support.

I look forward to your response.

Thanks, 
Edmond

[EdmondB]

Hey KarmaCatZenDog,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Best,
Edmond

[EdmondB]

Hello there,

Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Regards,
Edmond