Incorrect Billing

[JeffRS73]

Afternoon all, have an issue where i used to have the old yearly subscription for my Nest 1st gen cameras. I switched to the monthly Nest Aware plan but I just got billed for the old yearly amount as well. I checked both account pages on Google and Nest, Not there. I called the 800 that was next to the Nest Labs charge on my card and just get busy signals, called another 800 number I found on here and the gentleman said he couldn't help but would fwd it over to nest to resolve and then never heard anything. Just curious if someone knows a quick way to get it resolved. To make it more complicated the charge is tied to my old nest login that I can't access anymore after migrating the account to Google.

Thanks, Jeff

[MplsCustomer]

@JeffRS73 

You can try the "Contact Us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

Google Nest just does not publish support phone numbers.

[EdmondB]

Hi JeffRS73, 

Just wanted to check if you've had a chance to see MplsCustomer's response. If you need anything else or have any questions, just let me know. 

I appreciate the help, @MplsCustomer. 

Best,
Edmond