My nest isn’t attaching to the mount

[Henrynd]

My nest has stopped attaching to its mount. The latch mechanism appears to be stuck. Any advice?

[EdmondB]

Hi Henrynd, 

I'm sorry to hear your Nest doorbell isn't working out for you. We'd love to help you out with this. Could you please fill out this form? Once you're done, just let me know.

Cheers,
Edmond

[Lance_L]

Hey everyone,

@Henrynd, we haven’t seen your form submission come through — were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Thanks for the help, Edmond.

All the best,

Lance