02-21-2024
12:40 PM
- last edited on
02-26-2024
06:48 AM
by
Lance_L
Moderator edit: For the safety of our community members, this post was edited to remove personally identifiable information.
My battery doorbell has now been wired in place. Now it will turn off and shows that the battery needs to be charged. Please help. Thank you
Diana ########
#
02-21-2024 06:27 PM
You could try contacting Support:
1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.
02-26-2024 09:58 AM
Hey folks,
@Diana4, thanks for posting in the Community. I wanted to check in and see if you still needed any help. Have you managed to contact our support team as suggested by MplsCustomer’s response above? If yes, how was it?
Also, to completely isolate the battery issue, let´s factory reset the device. Follow the steps below:
Let me know if you have any questions.
I appreciate the help, MplsCustomer.
All the best,
Lance