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doorbell camera

Diana4
Community Member

Moderator edit: For the safety of our community members, this post was edited to remove personally identifiable information.

My battery doorbell has now been wired in place.  Now it will turn off and shows that the battery needs to be charged.  Please help.  Thank you

Diana ########

#

2 REPLIES 2

MplsCustomer
Bronze
Bronze

@Diana4 

You could try contacting Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

Lance_L
Community Specialist
Community Specialist

Hey folks,

 

@Diana4, thanks for posting in the Community. I wanted to check in and see if you still needed any help. Have you managed to contact our support team as suggested by MplsCustomer’s response above? If yes, how was it? 

 

Also, to completely isolate the battery issue, let´s factory reset the device. Follow the steps below:

 

  1. Save any video history from the camera, if any. Follow this guide.
  2. Unmount the Nest doorbell, and then locate the reset pinhole on the device.
  3. Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
    1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
    2. At 12 seconds, the status light will be steady, solid yellow while the device starts the factory reset, and you’ll hear a confirmation tone.
  4. Release the button. Your device will be restored to its factory settings.
  5. After the factory reset, your device will appear as "offline" in the app until you remove it. Also, the status light should be pulsing blue. If not, repeat step 3.
  6. To remove it from the app, open the app, then tap Settings > Remove Device > Confirm.
  7. Make sure the phone is connected to the same Wi-Fi network as the selected network for the Nest device.
  8. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
  9. Cellular data should be turned off.
  10. For iOS devices, tap Settings > Privacy > Local Network and turn on Local Network Access for the Home app.
  11. Start adding the device back to the app.

 

Let me know if you have any questions.

 

I appreciate the help, MplsCustomer.

 

All the best,

Lance