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Indoor Chime keeps updating software and disconnects

glenntanaka
Community Member

My indoor chime is right next to a Google Mesh Wifi access point so there should be no wifi connectivity issues causing this. I've reconnected the chime 4 times. It connects and then gets stuck updating its software and eventually disconnects. Is there a way to do a hard reset? Any other suggestions? 

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

  • Do you still need help with this issue?
  • What troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

glenntanaka
Community Member

Hi Brad - I was able to get help on the phone and resolved the problem. Thanks,

 

glenn

Brad
Community Specialist
Community Specialist

Hey Folks.

 

Glad to hear your issue was resolved. At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.