Indoor battery Camera doesn’t fit on camera stand

[dslatus]

Just bought a Nest battery indoor/outdoor camera 2-pack and two separate Nest camera stands. 

One Camera fits onto one stand perfectly, while the other camera does not fit into the other stand. 

The charging prongs on the bottom of the cameras are different. Has anyone else had this issue? 

[MplsCustomer]

@dslatus 

If you purchased your camera at a retailer, you could try returning it as defective.

You could also try to contact Support using the link and instructions on this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

Note that Google Nest often provides a refurbished replacement, even when the original new device is defective.

[EdmondB]

Hello dslatus,

I'm sorry to hear about your experience on your Nest Camera. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done. 

I appreciate the help, @MplsCustomer.

Best,
Edmond

[EdmondB]

Hi there, 

We haven't received your form — were you able to fill it out?

Cheers,
Edmond