Indoor cameras won’t connect to new router

[RxRhonda]

I have many indoor nest cameras and I use spectrum and all my equipment was very old so they replaced it. I have the nest thermostat and the nest protect as well as the door alarms. I was able to connect everything back to the new router except for the cameras. I cannot find a reset button on the cameras they are the black ones that sit in the stand. I have try to connect with the app moving outside of my condo into the backyard and driveway and across the street with no success. I would appreciate any help or advice anyone can offer. I have no way of pausing my 5G router

[MplsCustomer]

@RxRhonda

If you are able to, the easiest approach is to set the network name (SSID) and password on your new Wi-Fi router to the same network name and password used on your old router. That's what we did, and our existing cameras and doorbells came back online.

Google Nest doesn't make it easy to update the Wi-Fi settings on its cameras. This is Google Nest Help's page on updating Wi-Fi settings: https://support.google.com/googlenest/answer/10165378?hl=en

[aatienza]

Hey RxRhonda,

Appreciate the help, MplsCustomer. I'm dropping by to ensure if everything is covered here. Hope that sheds some light on the issue.

Thanks,

Archie

[S-]

I’m having the same issue. Cameras worked fine until new router went in. Spectrum says it does both the 2.4 g and 5g as needed so I don’t have to pause anything. I have been trying literally all day and still no connection. Error message c104. I love my cameras. Please help me make them work again.

[Brad]

@S-

I would restart your devices, and if needs be, Factory Reset it. Learn how here. 

Best regards,

Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

[aatienza]

Hey folks,

Appreciate the help, Brad. Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie