Install cámara in another country

[Jsolis]

I purchased a cam from canada as a gift to my parents new home in South America but I’m getting an msg saying error connecting to the cloud try again later can someone help me 

[Brad]

Hi there, 

I can imagine it has been an inconvenience, and I would love to look into this further for you. I am afraid that because you purchased a device that was purchased in Canada, that camera will not work properly outside of Canada. These products are not meant to be taken out of the country they were purchased in. The Cloud services, etc. will not work the same, and you will not have a fully functioning device. 

Best regards, 
Brad

[Brad]

Hi there, 

Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

I wanted to pop in and see how things are going. Please let me know if you still need help. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad