Internal battery for wired original Nest Doorbell

[mrkimmosley]

I've opened up my Nest Doorbell but wanted to test the battery before I spend the $ to replace that. What is a surefire way of doing that. It was disconnecting whenever the doorbell was rung.

[Brad]

Hi there, 

I can imagine this has been an inconvenience, and I would love to look into this further for you. I do however need some additional information to best assist you. There is no way for you to test the internal battery for the Nest Doorbell (wired), formerly known as Nest Hello. It is a wired setup, so as long as it is set up, the power provided charges the internal battery. 

Best regards, 
Brad

[mrkimmosley]

My email is #  Google Home would loose connection when the doorbell was rung. What additional info do you need Brad?

[Brad]

@mrkimmosley

I just wanted to check in to see if you had seen my last response. Just as a reminder, there is no way to replace the internal battery in the Nest Doorbell (wired). If it has failed, then the whole device has failed, most likely. Would you please explain more about what symptoms you're seeing?

Best regards,

Brad

[mrkimmosley]

Yes, when the doorbell was rung the unit would go off line. From this forum, I heard that this was an issue with the battery failing. 

[Brad]

@mrkimmosley

Thank you for sharing that information, and for clarifying things for me. If your device is under warranty, you can fill out this form, and support will reach out to you to see what your options are. 

Best regards,

Brad

[EmersonB]

Hello everyone,

@mrkimmosley I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

I appreciate the help, Brad.
 
Thanks,
Emerson

[mrkimmosley]

My old nest is more than a couple of years old.

[EmersonB]

Hi mrkimmosley,

Thanks for getting back to us and for sharing with us how long you have your Nest Doorbell. Also, we haven't received your form — were you able to fill it out?

Thanks,

Emerson

[mrkimmosley]

What is the form for if the unit is out of warranty?

[EmersonB]

Hey mrkimmosley,

I'm afraid we don't have a separate form for out of warranty Nest devices. However,  we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.
 
Best,
Emerson