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Limited notification

Nothappy1
Community Member

Is anyone else having problems since a big update for samsung s24 ultra. I am getting limited notifications and I can stand in front of camera and not get anything. They was working up till 3 days ago. I have 3 gen 1 cams working in the nest app. Not sure if I should uninstall camera. I uninstall the app all the notification are on. 

1 REPLY 1

EduardoN
Community Specialist
Community Specialist

Hi @Nothappy1,


Thank you so much for contacting this community! I understand the issue you are experiencing with the limited notifications since the recent Samsung S24 Ultra update. Although these worked properly until a few days ago, I appreciate you taking the time to step in front of the camera to verify the notifications and confirm that your three Nest Cameras (1st Gen) are working in the Nest app. No worries; I'm here to help you with this!

I'd like to ask a few questions to ensure I provide the most relevant troubleshooting steps:

  • Have you noticed your cameras going offline at any point during the last few days?
  • Do you have push or email notifications set up for your cameras?
  • Does this notification issue only happen with your Samsung S24 Ultra, or does it also occur when you use another phone?

I would like to provide you with some additional troubleshooting steps that might help:

  • Connect the mobile device to a different Wi-Fi or cellular network and check if the issue persists.
  • Ensure that "Do Not Disturb" is turned off.
  • Check that the Nest app and the phone's operating system are up to date.

Please feel free to share any additional details you think might be relevant.


Best regards,
Eduardo