Thanks for reaching out here in the Community and for sharing all this information. To better understand your concern, could you tell us the troubleshooting steps you've done with our support team? Could you give us your case ID so that we can check your interaction here on our end? How far is your Nest Camera to your Wi-Fi router?
I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information I’m asking above. We'd be glad to hear from you.
My wired Google Doorbell (2nd gen) stopped providing live video this week around February 23, 2023. I have no idea why this happened. I suspect Google pushed a bad update and we are all suffering the consequences. I'll try calling on Monday, but like you, I fully expect the usual run around and probably will be hung up on. It's pretty clear Google wants to avoid providing any real support.
Since I haven't heard anything from Google about my support case (2-3223000033740) in nearly two weeks, it's as I said before: Google wants to avoid providing any real help, even when they pretend to care by opening a case. Mine probably got tossed into the electronic round file.
