Lost Magnetic mounting hardware for Nest Outdoor Camara

[mykmcmahon]

Hello,

I recently purchased a new camera and somehow misplaced the magnetic mount.  How can I obtain a new one?

Thank you,

Mike

[NiMot04]

I'm curious how easy they will make access to this part.  Not offering a replacement part might reduce theft of the main component.

[mykmcmahon]

Hello Google?  I'm hoping you can help me here.  How much for the mount?  My new camera is useless without it. 

Thanks

[Brad]

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. First off, I have some questions I’d like to ask you.

• Do you still need help with this issue?

• What troubleshooting steps have you done thus far? 

• Have you tried to restart your device if you haven’t already?

• If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’

Please let me know if you need further assistance. 

Best Regards,

Brad. 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS