Lost outdoor nest magnet mount

[Drhitz]

Hello all,

my outdoor nest camera is currently hanging as the mount has somehow got disconnected and we can’t locate the white magnet piece.

I’ve searched everywhere for a replacement part and can’t locate this anywhere.

Really need help with this and how I can order a part, my camera is still in warranty.

[Brad]

Hi there,

I am terribly sorry to hear about your Nest Camera issue! I can imagine it’s been quite frustrating being without a working device. We will need to look into this further in order to best assist you.

We will be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started. 

Please let me know if you need any further assistance!

Best Regards,

Brad.

[Drhitz]

Thanks Brad. I replied to you on the same day via email. Still waiting for an update.

[Drhitz]

I’m still waiting for Google support to provide some assistance on this. This really is poor service.