Lost security screw for Nest Doorbell

[DGreenwald]

My son, bless his heart, lost the security screw for my wired Nest doorbell.  Can someone tell me what size screw I need to buy to replace it?

Thank you

[EmersonB]

Hello DGreenwald,

Thanks for reaching out here in the Community. To know more about this concern, could you tell us if you have the 1st gen of Nest Doorbell? or if you could post here the picture of your Nest Doorbell? Also, send us the photo of the part where the screw should be screwed. Looking forward to your response.

Thanks,

Emerson

[EmersonB]

Hi DGreenwald,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Doorbell? We would appreciate it if you could share the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.
  
Regards,
Emerson

[DGreenwald]

Emerson, I’m struggling to figure out how to attach the photos.  Any help? 

[EmersonB]

Hey DGreenwald,

We appreciate you getting back to us. To confirm, are you using your mobile phone or your computer's we browser? In case it's your phone, you'll see the 3 dots above the comment field, hit that and you'll see more options. Then you'll see the camera icon which gives you the option to insert your photos. Let us know how it goes.

Best,
Emerson

[DGreenwald]

attached below.

[DGreenwald]

top of doorbell

[EmersonB]

Hello DGreenwald,

Thanks you for your update. It seems that you have the Nest Doorbell (2nd gen, wired) version. Based on this video, the size of the hex key is 3/32 or 2 1/2 mm. We would recommend you to bring your hex key to your nearest hardware store and get a hex screw that would fit. Let us know how it goes.

Regards,

Emerson

[EmersonB]

Hey DGreenwald,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
 
Best,
Emerson

[EmersonB]

Hi DGreenwald,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson