Lots of false positive in zone

[avzdk]

I get a lot of false positives. 

The camera thinks it spotted a person in a zone, when the person infact is outside the zone.
https://video.nest.com/clip/c708948f58874b16a9cda6c5f3ca8e0b.mp4

[MplsCustomer]

@avzdk 

Did your Nest Hello report "person" events for the orange zone, the blue zone, or the red zone?

[avzdk]

Reported person in blue zone. 

As indicated with a small blue dot on the time line.

[MplsCustomer]

@avzdk 

That does not make sense.  We have not seen this behavior on our Nest Hellos.  We have our zones drawn so they go all the way to the sides of the camera's view, but I don't see how that would make a difference.

[Brad]

Hi there, 

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having these troubles. I understand how upsetting this could be, but I'm happy to assist you with this obstacle. Did you see whether their shadow was showing in the Blue zone?

Best Regards, 
Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread.

Best regards,
Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad