01-08-2024 08:42 AM
I have the outdoor camera with floodlights. It is permanently attached to power as instructed. So far I have received a few notifications the batteries in the camera will not charge completely due to low atmospheric temperature. The problem is I live in northern Canada so if I am getting occasional warnings at -20c how many notifications will I get when temperature drops to -30 or -40? Is there a way to disable just the temperature warning?
01-08-2024 04:07 PM
Yes, this is a known problem and I don't think there is anything you can do about it. Here is the google link that talks about it.
01-08-2024 04:49 PM
The low temperature information message for the battery camera and floodlight camera was ADDED in a Google Nest software or firmware update about a year ago. We've had a battery camera since Sept. 2021 and didn't start getting the warning message until the 2nd winter we had the camera, even though it got as cold as -20 degrees Fahrenheit that first winter. Numerous other customers have also complained about it in this forum, because there's nothing the customer can do about it.
We haven't gotten a message yet this winter, because winter in Minnesota this year has been unusually mild.
01-12-2024 05:43 AM
I am getting these messages in Virginia at 25 F. I mean, it is an outdoor camera! I suspect the 6 week charge only applies in perfect conditions. Frankly, I've become pretty frustrated with the change from Nest to Home. It is death by a thousand cuts.
01-16-2024 08:54 AM
Now that temperatures have turned cold in Minnesota, we've now received 3 of these low temperature informational messages this winter for our plugged-in battery camera. Since our camera is plugged in, these informational messages about the battery--added in a software or firmware update a year ago--are irrelevant.