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Low temperature warning on camera with floodlights

Fullion
Community Member

I have the outdoor camera with floodlights.  It is permanently attached to power as instructed.   So far I have received a few notifications the batteries in the camera will not charge completely due to low atmospheric temperature.   The problem is I live in northern Canada so if I am getting occasional warnings at -20c    how many notifications will I get when temperature drops to -30 or -40?    Is there a way to disable just the temperature warning?

4 REPLIES 4

EmptyNester
Silver Product Expert
Silver Product Expert

Yes, this is a known problem and I don't think there is anything you can do about it.  Here is the google link that talks about it. 

https://support.google.com/googlenest/answer/11830989?hl=en#:~:text=Nest%20Cam%20(battery),-Nest%20C...

MplsCustomer
Bronze
Bronze

@Fullion 

The low temperature information message for the battery camera and floodlight camera was ADDED in a Google Nest software or firmware update about a year ago. We've had a battery camera since Sept. 2021 and didn't start getting the warning message until the 2nd winter we had the camera, even though it got as cold as -20 degrees Fahrenheit that first winter. Numerous other customers have also complained about it in this forum, because there's nothing the customer can do about it.

We haven't gotten a message yet this winter, because winter in Minnesota this year has been unusually mild.

davidputt
Community Member

I am getting these messages in Virginia at 25 F.  I mean, it is an outdoor camera! I suspect the 6 week charge only applies in perfect conditions. Frankly, I've become pretty frustrated with the change from Nest to Home. It is death by a thousand cuts. 

MplsCustomer
Bronze
Bronze

Now that temperatures have turned cold in Minnesota, we've now received 3 of these low temperature informational messages this winter for our plugged-in battery camera.  Since our camera is plugged in, these informational messages about the battery--added in a software or firmware update a year ago--are irrelevant.