Migrating accounts lose features

[Danchav83]

Here’s some feedback. It’s unfair to have us migrate accounts pay a little extra to record all devices. Only to lose the 24/7 recording feature. As an original Nest owner before google came on to the scene I shouldn’t lose that as an option. I shouldn’t have to pay extra either.  No events detected is in fact misleading because I could have caught a neighbors car being stolen. However I lost the 24/7  recording feature. 

[EmptyNester]

HI Danchav83,  I'm a fellow nest user like you.     

Are you talking about the new Doorbell (Battery)?  The reason I ask is that is the only device that does not offer the 24/7 record option.  All your other cameras should work just like they did before you migrated.

If you are using the NEST app (Not the Google Home app) then go to the top level where you see all your devices.  Then hit the "gear" icon and scroll down to where it says "Nest Aware" and touch that.  The very top line in the next window will tell you what Aware level subscription you have.  It should say "Active: Nest Aware Plus".  If it says anything else yen you are only going to get the event recordings.

[EdwardT]

Hi folks,

Thanks for visiting the Community. Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. We hope you were able to get the help you need, but you might want to check out this support website article to learn more about your Nest Aware subscription. If you still need help, you could also reach out to our support team using this link.

Thanks,

Edward

[Jimmy_J]

the whole migration feature is terrible.  I'll never buy another @User123456 product.