Migration of Gen 1 Nestcams to Google

[Benjycov]

I've got two homes in two countries both with Gen 1 and later Nestcams, both homes are on the same Google Home login.

I'm in the public preview, once I joined the preview within minutes I was offered the opportunity to migrate the gen 1 cameras to Google - which is brilliant, worked perfectly, I'm extremely happy to have all the cameras operating the same with Google Home.

However I haven't been offered the opportunity to migrate the cameras at the other home, and I can't figure out why. Is there some kind of territorial limitation to the rollout? Both homes have a mixture of Gen 1 and more recent 'Google' Nestcams, both have numerous Protects, the only difference (other than country) I can see is that the home that isn't offered migration also has a gen 1 Nest Doorbell. (which I know won't migrate yet).

Any ideas what I can do to get the second home migrated?[

[Obedv]

Hi @Benjycov, 

Thanks for reaching out about the inconvenience of migrating your account. I'm sorry for this experience. 

It's important to check if Google services are supported in your county. Here's an article that can help you see if your region is included. 

If your country is supported, let me know, and I'll be happy to help you troubleshoot the migration process further. 

Best Regards, 

Obed