Ready to scrap Google doorbell

[SMoline]

Google has ruined Nest.   The only thing I can count on with my Nest doorbell is that I will get multiple messages it is offline. 

all I get is excuses that the problem is mine - you’ve got a bad WiFi system, blah, blah, blah. 

I no longer trust anything from Nest or Google.  Time to break them up under Anti-Trust laws.  They are so big they don’t need to care. 

[MplsCustomer]

@SMoline 

Has your doorbell always gone offline, or is this new? We have 3 Google Nest Hello Doorbells, and they're always online. We migrated to a Google Account in 2020, but still use the Google Nest app and have an Xfinity router with two Linksys routers connected via Ethernet cable, functioning as access points.

[ByronP]

Hi SMoline,

Thank you for posting. I'm sorry for the inconvenience that you have with your doorbell. Help's here.

There is a good article you can check out on how to fix Nest Doorbell WiFi connection issues. If none of the steps didn't work, please click on the Contact Us form and fill out the necessary sections to contact us directly for further assistance.

Regards,

Byron

[SMoline]

New issue.  System was solid until roughly 2 months ago. I have two solid mesh networks.  

[MplsCustomer]

@SMoline 

Well, I don't know what's changed. Your post says "Nest Doorbell (wired Gen 2)" and "Nest app (iOS)", so I don't know whether you have a Nest Hello Doorbell or a 2nd gen Google Nest Doorbell, or whether either doorbell is known for failing by starting to go offline. I don't know if something changed on your two mesh networks, or whether having two mesh networks doesn't play well with Google Nest. And yes, Google Nest Support doesn't seem to be good at troubleshooting particular problems, so customers are on their own.

[Super_paulie]

i get random doorbelll is offline notifications maybe once a day, absolutely no idea why. It comes back on itself but sometimes its 30 seconds other times an hour.
Makes no real sense as im not moving the router/modem anywhere.