Mislabeled video clip motion instead of person/package

[Finfanatic]

occasionally get an event labeled as motion instead of person/package when there was a clear delivery to my front door. Any suggestions?

[MplsCustomer]

@Finfanatic 

It happens to us too at times.  The technology is not perfect.

[Finfanatic]

Perhaps someone from Google Nest can reply here. I’m willing to share the video clip for analysis. 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. I am afraid that @MplsCustomer is correct, sometimes things like this happen. We are constantly looking into ways to improve our devices, and I appreciate your feedback!

Best Regards, 

Brad.

[James]

Hey folks,
Thanks for visiting the Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.
We hope you were able to get the help you need but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.
Best,
James