Missing Event History

[Julie10]

Our Nest doorbell has been recording events all week and as of this morning all previous days are now saying “no recorded events”. I see previous posts similar to this but unfortunately no response that seemed to resolve it. Any tips on how I can get this info back?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?

Best Regards, 

Brad.

[PattiB]

I have the same problem

[Brad]

Hey folks.

Have y'all been on a Nest Aware trial by chance? If the trial ended, you would unfortunately lose that footage unless you had chosen to continue with a subscription. If that is not the case, is your camera online consistantly?

Please let me know if you need further assistance.

Best regards,

Brad.

[aatienza]

Hey folks,

Chiming in to check if you still need help with this?

Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Thanks,

Archie

[aatienza]

Hey folks,

I'd like to bump in here to make sure that you've seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Thanks,

Archie