Missing Parts

[rcleathers]

I just bought a 2 pack of Indoor/outdoor Nest Cams from Best buy. I installed the first cam with no issues. 2nd cam is missing the power cord and plug in. How do I contact customer service to send me the missing parts? Very frustrating 

[Brad]

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. Please fill out this form, and a higher tier of support will reach out to you with next steps. As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience. 

Best regards,
Brad

[MplsCustomer]

@rcleathers 

hen Google Nest first started selling multi-pack battery cameras last year, they were only including a single charging cable. But in the Sept. 29, 2021 post below, they said you could contact Support for a free additional cable. Perhaps you got an old package:

"We also heard feedback from many on the multi-pack cameras only offering a single charging cable. We recognize that this doesn't work for all users, so we are offering a free additional cable(s) to customers who purchased the two-pack or three-pack. Just contact our support team."

https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/...

[Brad]

Hi there,

@MplsCustomer Thank you for sharing with the other users!

 As a reminder, please make sure to fill out the form that I sent yesterday. You will need to fill that out in order for support to reach out to you with next steps.

Best regards,

Brad

[janthadeus]

Hey rcleathers,

We haven't received your form. Were you able to fill it out? Do you still need help?

I appreciate the help here, MplsCustomer and Brad.

Thanks,

JT

[janthadeus]

Hi there,

It's us again. We haven't received your form. Do you still need our help?

Best,

JT

[janthadeus]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best regards,

JT