Missing the lock bracket

[Annbalmert]

Missing the locking bracket

[Annbalmert]

Missing bracket

[MplsCustomer]

@Annbalmert 

You could try contacting Support (the steps may have changed slightly):

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Select your device from the dropdown, click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country

[gmelanymelissa]

Hi Annbalmert,

Thanks for posting in the community. I understand that your locking bracket is missing. I’m happy to help!

To better understand the situation and provide the correct information, I’d like to ask a few questions:

• What specific device do you have? Is it a Nest device or a different brand?
• Could you share a few more details about the situation you're experiencing?

@MplsCustomer, thanks for jumping on this!

Keep me posted.

Regards,

Melany