Missing videos from nest history

[KateS]

I have a current nest aware subscription and I'm missing all videos from the last few weeks. There were over 10 videos recorded today and one video from 20 minutes ago and they are all gone. Please assist

[EmptyNester]

Hello KateS  I'm an end user like you.  Is it possible that  your Nest Aware subscription ran out?

Whether  you are using the NEST app or the GOOGLE HOME app go to the SETTINGS and then select AWARE and make sure it shows it is still activated.

Other than that you can open a support ticket with Google here:

https://support.google.com/googlenest/gethelp

[SteveT1]

Hey folks,

Thanks for chiming in and I appreciate your help @EmptyNester. I'm dropping by to ensure everything is covered here. Feel free to let us know if you still need help.

Best,
Steve

[SteveT1]

Hi everyone,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve