Mounting Pin Broken & Won't Secure to Bracket

[MattSTS]

Pin at top of doorbell is stuck "in" and won't re-engage to secure the doorbell to mounting bracket.  After only 4 months. Have seen a few similar posts but wondering if any tips to pop out the stuck pin. Product is useless if this isn't a continued issue.

 

[EmptyNester]

I think your best bet is to speak to a Google support person and see if this qualifies to get a replacement under warranty.   This link will get you started...

https://support.google.com/googlenest/gethelp

[janthadeus]

Hi MattSTS,

Oh no! We’re sorry to hear that. Let’s check — could you fill out this form and let me know once you’re done?
 

I appreciate the help, EmptyNester.

Thanks,

JT

[MattSTS]

Done thanks

[MattSTS]

Hi following up. Filled out the form as requested now what?

[aatienza]

Hey MattSTS,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.
 

Thanks,

Archie