Cameras and Doorbells

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

Nest Doorbell Battery Metal Backplate

We moved recently and can’t locate the metal backplate for the camera. The device won’t work without it. I’m having trouble trying to figure out how to get a replacement. Thanks

Resolved! Google Nest doorbell and new Wifi network

I need to connect my Nest Doorbell to a new Wifi network. The doorbell is plugged in to an outlet and is not connected to a doorbell chime inside my house which I assume is what they refer to as a "wired doorbell". None of the online help available h...

No Video on Hub when someone rings doorbell (Nest Hello)

I understand this thread is a known issue with Google. I've added reference links below.The issue: When someone rings the doorbell, the hub turns black. The option buttons appear (Talk/Ignore), but you can't see who rang the bell. My Question: When w...

New Nest Camera

I installed a new camera and it doesn't appear in my Nest app with the rest of my cameras.

Resolved! 24 Video Reel

I would like to make a feature request to bring back the ability to scroll through 24x7 video for the new cams, like I can on all of my other Nest cameras. The "Event" capturing is sporadic at best, often times capturing events late or missing them c...

Rapid battery drain on nest doorbell (battery) despite being hardwired

Installed the battery doorbell two weeks ago, connecting to existing wired doorbell system. Technician said existing transformer may not be strong enough to keep it charged, so install a 24V transformer. (The Google Home app showed it was plugged in,...

Lost video footage

Hi there, I am having gaps in my video recording. I will have people or vehicles arriving but the not showing it leaving. People and vehicles leaving but failing to show them arriving, etc. How do I fix this and can I go back into my video history to...

Outdoor camera

How do I connect an outdoor camera to Wi-Fi

Cannot view Google Nest Cam (Wired) after changing wifi

I recently changed my home wifi network and have been unable to view the outdoor Nest Cam since. Google Home is asking me to migrate my Nest account but will not accept the Nest password. App will not let me change the password through the "forgot pa...

Mislabeled video clip motion instead of person/package

occasionally get an event labeled as motion instead of person/package when there was a clear delivery to my front door. Any suggestions?

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Troubleshoot setup: Google Nest camera or doorbell

Nest Doorbell Battery Metal Backplate

Resolved! Google Nest doorbell and new Wifi network

No Video on Hub when someone rings doorbell (Nest Hello)

New Nest Camera

Resolved! 24 Video Reel

Rapid battery drain on nest doorbell (battery) despite being hardwired

Lost video footage

Outdoor camera

Cannot view Google Nest Cam (Wired) after changing wifi

Mislabeled video clip motion instead of person/package

24/7 how to get it

I moved a d need to set up my nest camera and door...

Poor Performance of Unit Battery

Nest Doorbell Offline

Wired gen 2 doorbell offline

New Nest/Google camera keeps going offline! Consta...

not able to login to home.nest.com

Recording camera

Suddenly 8 out of 10 Cameras offline at two differ...

Why Does My Nest 2.0 Wired Chime Unexpectedly