Move my front door?

[naesb81]

So I’m supposed to move my front door closer to my thermostat?  Excuse me? 

 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[naesb81]

I was unable to move my front door closer to my Thermostat.

[Brad]

@naesb81

Try moving your router closer to the doorbell, and try again.

[naesb81]

there is a backhauled mesh node next to the door.  

[Brad]

@naesb81

Have you tried to Factory Reset your device yet?

Best regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.