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My 1st generation hello door bell died

fouroz1
Community Member

My was question is I bought a new 1st wired generation hello doorbell. I have next aware that renewed in Nov of last year. I took the dead one off my account. Will the new one use my existing account so I don't have to buy a new one?

 

4 REPLIES 4

JillG
Diamond Product Expert
Diamond Product Expert

Hi @fouroz1 

I just did the same and my Nest Aware account extended to my new doorbell. Just be sure to use the same user account and same "home" as you did before and you should have no issues. Manage homes and products in the Nest app - Android - Google Nest Help 

Brad
Community Specialist
Community Specialist

Hi there, 

 

Let me know if you need anything from me, but I am just seeing how the conversation is going. Thanks for your help here, JillG!

 

Best regards, 

Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

Brad
Community Specialist
Community Specialist

Hi there,

I wanted to pop in and see how things are going. Please let me know if you still need help. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad