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My Doorbell isn't connecting to the app after a wifi change

narisup
Community Member

Hello! Yesterday, my family changed our internet provider, and we were connecting everything back to our wifi again. We have a Nest Doorbell (battery) and as we were trying to reconnect it to the app like we were with all of our other nest products, it didn't connect back to the Google Home app.

All we did was remove the doorbell from the app, and tried to add it back by scanning the QR code on the back and following all of the instructions, but it doesn't seem to want to connect to the app again. The doorbell was working perfectly fine for a few months before this. We tried to do a factory reset but according to the nest support website we already did by removing the device from the app. We also tried to connect it to a computer but it doesn't look like there's any help we can get through it. Any help would be greatly appreciated!

8 REPLIES 8

Skyline965
Community Member

I'm having the same issue and it looks like others are as well. I posted the question last week but no replies so far. Mine was working as well until I changed my router. If this is known problem without a resolution, it'd be nice to know as well.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Outdoor-cameras-won-t-connect-to-new-ro...

 

JJNAILS
Community Member

I have the same issue too. Initially i set it up with my home wifi with the intention to use the cam in my office. After setting up the cam in my office i had to connect it to the office wifi. Didnt had the QR CODE but had the 6 Digit/Letter pin (which is one the cam) but tried every instruction available on the website youtube reddit, nothing seems to be working. No idea why Google is making life so tough just because the wifi network is different

Fayewest1
Community Member

Same problem here. I changed my internet provider n now after following all directions, nothing has worked n no response whatsoever from google

We see the link u provided but these are the same instructions we've already followed. Any idea where I can get a refund for this inferior product???

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey everyone,

It looks like we've come to a reasonable conclusion to this conversation. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments.

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.