My Nest doorbell battery will not charge, unit will not light up.

[jstarkfulda]

After cold spell (-11 f) battery will no longer charge, unit is dead. Unit lost internet connection so i brought it indoors to warm up and charge. It will not turn on and will not charge. Tried restart and reset. Nothing works. warranty ended a month ago. Tried using the supplied wires to connecting directly to existing doorbell transformer (16v) and unit will not work. Can the battery be accessed to test/replace?

[canosoup]

You’re probably gonna fill out a ticket, wait forever to be told your warranty expired. 

[jstarkfulda]

Hopefully with all the similar issues noted by multiple customers, google nest recognizes a defective product and offers a fix or replacement.

[EmersonB]

Hello folks,

@jstarkfulda, thanks for reaching out here in the Community. The batteries in Nest Cam (battery) and Nest Doorbell (battery) have the following minimum temperature requirements:

• Minimum operating temperature: -4°F (-20°C)
• Minimum charging temperature: 32°F (0°C)

At temperatures between -4°F (-20°C) and 32°F (0°C), the battery can still power your device, but it won’t charge. It may also drain more quickly than usual. At temperatures close to -4°F (-20°C), your battery may have less than half the life that it has in warm weather.

If the temperature is below 32°F (0°C) and the battery is low, bring it inside to a warm place, preferably at room temperature. The battery can start to charge slowly once its temperature rises past 32°F (0°C). It will charge faster when it warms up.

To learn more, you may visit our public article about, “Cold weather battery charging behavior in Nest cameras and doorbells”.

Thanks for answering, canosoup.

Regards,

Emerson

[canosoup]

They won’t, I’m actually here because they won’t replace my 2 year old camera. When Nest was running the show, they would replace a broken camera no matter what. 
Anyways, WYZE has great cameras at ¼ the cost and ½ price for the subscription. WYZE has an outdoor camera  that rotates 360 for 36 dolars! 😂 cancel your subscription!

[EmersonB]

Hi canosoup,

We're sorry to hear if you're not able to get your replacement. Could you share your case ID here so that we can take a closer look at what happened. 
 
Best,
Emerson