My motion on my Nest have went to still shots! Help

[Wanda1]

My nest camera use to sent motion that actually had video action, not anymore!  I want that back !! Nest, do this back! I do not want Google, I’m Nest !!

[MplsCustomer]

@Wanda1 

Is it possible your Nest Aware subscription expired? You can check in on this page:

https://store.google.com/subscriptions?hl=en-US

You can also go to Settings | Nest Aware in the Google Home app or Google Nest app (as appropriate) and see what subscription it shows.

[janthadeus]

Hi folks,

Checking in should you still have further questions here. Let us know by replying to this thread.

I appreciate your help, MplsCustomer.

Thanks,

JT

[Wanda1]

I still need help. My subscription is up to date. 

[MplsCustomer]

@Wanda1 

You could try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."  And ask them why your Nest Aware subscription isn't working.

https://support.google.com/googlenest/answer/9233159?hl=en

[janthadeus]

Hey Wanda1,

Checking in — were you able to contact our support team as suggested by MplsCustomer? If so, how did it go?

Regards,

JT

[janthadeus]

Hi there,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Best,

JT

[EmersonB]

Hi everyone,

@Wanda1 we haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

@Jt and @MplsCustomer I appreciate your help.

Thanks,
Emerson