10-11-2022 02:03 PM
Heyy
I have the nest Google Cameras for outside and they were working fine up until today where I changed the wifi password. They wont connect, google home doesn’t give me the option to reset via the app and I have plugged them both out several times and factory restarted them both. It just says that I need to turn the airplane mode on and then off again on my phone and then it also says to restart the device, and nothing happens. I purchased these cameras 3 weeks ago.
10-11-2022 02:36 PM - edited 10-11-2022 04:06 PM
Google Nest does not make it easy to change a Wi-Fi network name (SSID) or password. In fact, when getting a new router/modem, they recommend setting the Wi-Fi network name (SSID) and password to the same values used on your old router/modem. That's what we did when we got a new router/modem, and we didn't have to make any changes to our Google Nest devices.
Google's basic recommendation (see link below) when changing Wi-Fi settings is to remove the devices from the Google Nest app or Google Home app while using the old Wi-Fi settings, then do a factory reset, then switch your mobile device to the new Wi-Fi settings, and then re-install the devices. Since many customers don't remove their device while they are still on their old Wi-Fi, they end up having various problems and need to contact Support (https://support.google.com/googlenest/gethelp) for assistance.
10-15-2022 10:33 PM
Hey folks,
Checking in — have you tried the suggested steps provided by MplsCustomer? If so, how did it go?
Let me know if you need more help.
Thanks,
JT
10-18-2022 11:00 PM
Hi JWallace,
How's it going? Still need our help?
Regards,
JT
10-21-2022 09:35 AM
Hi everyone,
@JWallace we haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.
@Jt and @MplsCustomer I appreciate your help.
Best,
Emerson