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Nest Cameras Wont finish Installation

JWallace
Community Member

Heyy 

 

I have the nest Google Cameras for outside and they were working fine up until today where I changed the wifi password. They wont connect, google home doesn’t give me the option to reset via the app and I have plugged them both out several times and factory restarted them both. It just says that I need to turn the airplane mode on and then off again on my phone and then it also says to restart the device, and nothing happens. I purchased these cameras 3 weeks ago. 

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@JWallace 

Google Nest does not make it easy to change a Wi-Fi network name (SSID) or password. In fact, when getting a new router/modem, they recommend setting the Wi-Fi network name (SSID) and password to the same values used on your old router/modem. That's what we did when we got a new router/modem, and we didn't have to make any changes to our Google Nest devices.

Google's basic recommendation (see link below) when changing Wi-Fi settings is to remove the devices from the Google Nest app or Google Home app while using the old Wi-Fi settings, then do a factory reset, then switch your mobile device to the new Wi-Fi settings, and then re-install the devices.  Since many customers don't remove their device while they are still on their old Wi-Fi, they end up having various problems and need to contact Support  (https://support.google.com/googlenest/gethelp) for assistance.

https://support.google.com/googlenest/answer/9223711?hl=en#zippy=%2Ctry-the-same-network-name-and-pa...

janthadeus
Community Specialist
Community Specialist

Hey folks,

 

Checking in — have you tried the suggested steps provided by MplsCustomer? If so, how did it go? 
 

Let me know if you need more help.
 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hi JWallace,

 

How's it going? Still need our help?

 

Regards,

JT

EmersonB
Community Specialist
Community Specialist

Hi everyone,

 

@JWallace we haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

 

@Jt and @MplsCustomer I appreciate your help.

 

Best,
Emerson