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My phone number for 2FA is different, how can I log into nest or reset my cameras

KarmaDoc
Community Member

I don’t have my old phone and I need to get my nest cameras working again. Can someone help me reset my 2FA phone number or reset my cameras to start a new account?

4 REPLIES 4

EmptyNester
Gold Product Expert
Gold Product Expert

I believe you have to speak with a nest tech person for this.  Here is the link to open a support ticket and there will be an option to speak with someone over the phone.

https://support.google.com/googlenest/gethelp

janthadeus
Community Specialist
Community Specialist

Hi KarmaDoc,
 

Checking in — were you able to speak to our support team as suggested by EmptyNester? If so, how did it go? Let me know if you need anything else.

 

I appreciate the help, EmptyNester.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Best,

 JT