Display option filter not working

[Ediceman]

In option for motion people sound only sound option is present?

[Zebras]

I have the Nest Outdoor Cam and I have the same issue.

In notifications I could always select people and motion but there are no choices other than sound. 

Do I need to upgrade to Nest Aware to get these options back? If so, how do you upgrade? 

I cannot find any answers in the app.

[EmersonB]

Hello everyone,

@Ediceman and @Zebras thanks for reaching out here in the Community. To know more about this concern, could you share with us the screenshot of your Google Home app or Nest app where you can see the sound only option. Hit this link to subscribe to the Nest Aware subscription.
 

Looking forward to your response.
 

@Mgarretson this is not the experience we want you to have. We hope we can make it up to you in the future. Let us know if you have other questions.

Regards,

Emerson

[Mgarretson]

There will be no future with me and Google nest, I will be switching to another company, one that will stand behind their product. Not one that lies and says how sorry they are and they promise to learn from me wasting over 800 dollars. But you look in these feeds and all you see are quality issues and everyone gets the same lies. 

[Brad]

@Mgarretson 

I can understand that you may not have had the best experience with your Nest cameras, but please fill out out this form, and a higher tier of support will reach out to you with further assistance.

Best regards,

Brad

[Ediceman]

I bought a new camera. The end. 

[Brad]

Hi there,

If you purchased a new device and are no longer experiencing this, we'll mark this thread as complete but leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[Mgarretson]

Just what everybody wants as a resolution, buy a new camera every few years. If that's the game don't waste your money on Google Nest as they are expensive and don't last.

[Brad]

@Mgarretson 

That is definitely not the goal, and every user's experience is different. Thank you for sharing your opinion and providing some feedback. Please reach out to support if you need further assistance.

Best regards,

Brad

[EmersonB]

Hi folks,

I wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, Brad.

Thanks,

Emerson

[janthadeus]

Hey there,

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks for the help here, Brad and Emerson.

Best,

JT