01-12-2023 12:04 PM
Hi
We need to replace this Nest Cam IQ it doesnt work items# NC4100US
OR 17aa03ac5219022m
01-12-2023 12:16 PM
Hey there,
Sorry to hear you're experiencing this, I can imagine this has been stressful for you. Please fill out this form, and a higher tier of support will reach out to you with next steps. As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience.
Best regards,
Brad
01-18-2023 03:47 PM
Hi Vic2023,
Checking in — could you tell us more about what’s going on with your camera so we can take a closer look?
I appreciate the help, Brad.
Thanks,
JT
01-19-2023 10:11 PM
Hey there,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
I appreciate the help, Brad and JT.
Thanks,
Archie