NEST DOORBELL WONT WORK WITH WORKSPACES

[rpalmer]

Unless there is a fix, the only recommendation is to return your Nest Door Bell and go with RING as it does not work with Google Workspaces email addresses. The funny thing is, everything else works just fine using my Workspaces email just not google products.

[MplsCustomer]

@rpalmer 

I'm just another Google Nest customer; Google Nest requires a Google (gmail) account to use the Google Home app (and therefore to use the Google Nest Doorbell (Battery).

[Brad]

Hi there,

Sorry to hear you're experiencing this, but you are only able to use a Gmail account with these devices and the app. Thank you for your help, MplsCustomer.

Best regards,

Brad

[rpalmer]

Hi Brad, 

Why then can I use my workspaces email for photos, Google home and everything else? 

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[EmersonB]

Hello rpalmer,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

I appreciate the help, MplsCustomer and Brad.

Thanks,
Emerson

[Brad]

@rpalmer

While you may be able to use your workspaces email for photos and other things, you can only use Gmail accounts with Google/Nest devices. We appreciate your feedback though, as we are always striving to make improvements. Please leave any additional information in the app, so our engineers can look over this inquiry.

Best regards,

Brad