03-03-2023 05:36 PM
Finally replacing my front door ring with Google nest cam and, yes, it was dropped and lens cover was damaged. Is there a replacement lens available that I may install or a service facility to do a repair? Ugh 😣
Thank you, in advance for any help you can provide.
D
03-03-2023 06:07 PM
Google Nest does not sell any spare parts, and I have yet to encounter any place that repairs Google Nest devices. You could try contacting Support starting with this link to see if they'll replace it under the 1-year warranty:
03-08-2023 09:24 AM
Hey there,
If you're seeking a replacement, please fill out this form, and a higher tier of support will reach out to you with next steps.
As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement.
Best regards,
Brad
03-16-2023 09:51 AM
Hi everyone,
@DCH81, I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.
Thanks for lending a hand, MplsCustomer, Brad and JT.
Best,
Emerson
03-19-2023 02:37 PM
Hello there,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Archie
03-11-2023 07:56 PM
Hi DCH81,
We haven't received your form. Were you able to fill it out? Do you still need help?
I appreciate the help here, MplsCustomer and Brad.
Thanks,
JT