cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help

Need help to contact customer support

Local-lass
Community Member

3 weeks ago

I need to speak to Google Nest customer support as they have cancelled our 1st gen subscription even tho I migrated to Google. I need to change the account holder details, and re-establish the subscription. Can you please give me a number I can phone, as their forms and call back buttons aren’t working for me. Thanks

0 Kudos
1 REPLY 1

Rusell
Community Specialist
Community Specialist

3 weeks ago

Hi Local-lass,

 

Thanks for reaching out to the Google Nest Community. I understand your concern about that your Nest Aware 1st Gen subscription Nest has been cancelled, and you'd like to re-establish the subscription while also updating the account holder details. Help is here!

Please note that we don't cancel Nest Aware subscriptions. In most cases like this, the subscription is either associated with a previous account or isn't correctly linked to the cameras. It's also important to know that we no longer sell the Nest Aware 1st Gen subscription .

Also, I'd like to know where you are located and depending on your location i'll give you more information about this.

Please take a look at these articles to know more about the Nest Aware 1st Gen subscription is no longer available and what happens if a subscription is cancelled:

Please note: If the subscription has been cancelled, you should have received a cancellation email for it. 

Also, I'd like to tell you that you can't transfer the Nest Aware subscription to another account, but you can change the credit card method.

To ensure your case is addressed correctly, please contact us via phone. The phone number is no longer in use. To get in touch with us, visit our Contact Us page and follow the prompts until you reach Contact Options. Then select “Get a Call” or “Chat.” Our team has the necessary information and resources to provide you with the available options to resolve this inconvenience.

Keep me posted.

 

Best regards,

Rusell.

0 Kudos