Need help

[rjmartinek]

I have a Google Nest Doorbell (battery version) that is less than 6 months old. There is a way in Live mode to Turn Camera Off, by clicking on three buttons in upper right hand of the screen, and then clicking on Turn Camera off option.Iused to be able to gym off camera by that means, now I can no longer can. When I try, nothing happens - it just seems to go in an endless loop of “turning camera off” and then never actually does. A Google tech told me that due to “upgraded cameras” the Turn Camera Off feature is no longer available. Doesn’t sound right to me. Anyone got a solution that does NOT involve a Restart with data loss? Thanks.

#

[Brad]

Hey there,

I am terribly sorry to hear that you're having this issue with your Nest camera! I'm sure it's frustrating but I'm happy to look into this and see how we can help out. The first troubleshooting step that I'd recommend would be to Restart your device. You do not lose datat with a restart, that would be a factory reset. By doing this, it should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[aatienza]

Hey rjmartinek,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Brad.

Thanks,

Archie

[aatienza]

Hey rjmartinek,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

[rjmartinek]

The Reset suggested by Brad did not work. I “reset” the Doorbell (battery version) several times successfully, but am still unable to turn the camera off.

Randy Martinek

#

[janthadeus]

Hi all,

Thanks for your help here, Brad and Archie.

We appreciate your efforts on this. Thanks for trying. Let's have a better look — a few questions: do you have an Android or iPhone? When did the issue start? Is there a pending software update for your smart phone? Also, do you have another phone to test if it has the same issue?

Give these steps a try:

• Check for available software update for your smart phone.
• Uninstall and reinstall your Google Home app.
• Restart your phone, turn it off for 60 seconds then turn it on.
• Restart your router, unplug it from the power outlet wait for 1 to 2 minutes then plug it back in.

Let me know how it goes.

Thanks,

JT

[aatienza]

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

Thanks,

Archie

[janthadeus]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread. 
 

Best,

JT