01-09-2022 08:44 AM
I have an electrician come to take a look at my doorbell because my Nest Hello was ringing my itself and he pulled the camera off to trouble shoot and the mount broke and the camera will no longer click back in place. He did not use the tool available to remove the camera so now I’m having to get a new mount.
01-09-2022 01:36 PM
Contact Google Support directly, https://support.google.com/googlenest/gethelp
This is a forum of other users like yourself so we can order things for you, sorry!
01-10-2022 10:59 AM
Hey there,
Thank you for your patience. If you are seeking a replacement, please first fill out this form so we can collect some important information from you. Once the form is submitted, you will have your case number. Please be aware that this thread will be locked.
Best Regards,
Brad.
P.S Thanks for your help, @Ashepherdson!